1. Your mobile device may already be paired with another Bluetooth device. You must first un-pair the Bluetooth device from your mobile device to be able to connect to the Swipe C.
  2.  If the Swipe C was paired with a mobile device previously, (and the device is within Bluetooth range) the band may still be paired to it through the back end. Due to this, the band is unable to pair with a new mobile devices.